Analysis of Perceived Usefulness, Perceived Security, and Perceived Easy of Use on Intention to Use QRIS Through Trust as Mediation in DKI Jakarta

Abstract

This study aims to examine the factors that influence the intention to use the use of QRIS in DKI Jakarta. There are five variables used in measuring this variable, namely perceived usefulness, perceived security, perceived ease of use, trust and intention to use. Data collection was carried out in the DKI Jakarta area from February to July 2023. The data collected was obtained by distributing questionnaires via Google Form using a convenience sampling technique that makes it easier for respondents to participate. The total number of participants in the research that was conducted was 200 people, consisting of 64 male participants and 136 female participants, who lived in the DKI Jakarta area. Processing of data analysis applied is the Partial Least Square (PLS) method. The findings from the research conducted illustrate that there is no positive and significant influence between perceived usefulness and trust. However, it is found that if there is a positive and significant positive effect between perceived security and trust, there is a positive and significant influence between perceived ease of use and trust. In addition, it appears that there is a positive and significant influence between perceived usefulness on intention to use, there is a positive and significant effect between perceived ease of use on intention to use, there is a positive and significant effect between trust on intention to use, there is no effect positive and significant relationship between perceived usefulness on intention to use through trust, there is a positive and significant effect between perceived security on intention to use through trust, and a positive and significant effect between perceived ease of use on intention to use through trust.